FAQ
Questions engineers ask us
Specs, support, lead times and compatibility — answered plainly.
Do your devices work alongside our existing PLCs and drives?
Yes. Our controllers, I/O and gateways speak the common industrial protocols — Modbus, OPC-UA, Profinet and serial — so they drop into a mixed-vendor plant. EdgeLink in particular is designed to bridge old and new.
What's the warranty, and what happens if a device fails?
Every device carries a 24-month warranty. If it fails in normal service we repair or replace it, and because we manufacture in Pune, a replacement can often ship same or next day — no customs, no long wait.
What if a product goes end-of-life — can we still get spares?
We commit to spares and drop-in replacements for ten years from a product's last ship date. If a unit is ever unavailable, we provide a compatible equivalent. Designed-in stays buyable.
Can you build hardware under our own brand?
Yes — OEM and private-label manufacturing is a core part of what we do. Your enclosure, label and optionally firmware, built and burned-in on our floor. We'll prototype before any volume commitment.
Do you only sell devices, or do you do engineering too?
Both. Beyond catalogue devices we design and build control panels, program PLCs and HMIs, engineer drive and motion systems, and commission complete solutions on site.
Where are you based, and do you support sites outside Pune?
Design and support are in Kharadi, Pune; manufacturing and burn-in in Bhosari. We support sites across India through field engineers and remote diagnostics, and ship devices nationwide.
Still have a question?
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